At Boutique Skin Envie, we work with heart and always have your best interests as our top priority. There is a dynamic team of  humans behind our brand, therefore, please know that if something isn’t quite as you expected, we want to know about it. We will always do our best to provide you with the best experience possible.


Shipping Options and Approximate Rates


Orders will be shipped via Canada Post, Purolator or Fedex. They will be shipped within 1-5 business days and depending on where you live, it can take 1-5 business days to arrive. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

 

Delivery times are upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available in all areas.


Boutique Skin Envie is in partnership with AlumierMD. When ordering AlumierMD products, you will be linked to their website. All orders will be shipped to you directly from AlumierMD, therefore, shipping & returns are subject to the AlumierMD policies which can be found on their website.  For questions, please feel free to contact us at info@bskinenvie.ca.


International Addresses


We cannot ship internationally at this time.


Out of Stock Items


We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. 


Order Cancellation and Changes


We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order please contact us at  info@bskinenvie.ca and include your order number.


Order Tracking


When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.


Goodies you can look forward to 


You will always receive free samples with your orders. Our Skin Care Specialists will choose samples that best compliment your order. We want you to try out many products so you can fall in love with our brands!


We invite you to sign up for our newsletter so that you are always informed of our promotions and special offers. We don't want you to miss any of them!


Refund Policy


We want you to be overwhelmed with excitement and happiness with your purchase. If you’d like to return or exchange an online order, please contact us to receive a return authorization.


Boutique Skin Envie does not authorize returns or exchanges on any openeddamaged, unsealed and/or used products unless you have experienced an allergic reaction (please see Allergic Reactions below). All returned items must be in their original condition, with the original packaging and must be returned within 30 days of date of purchase with an authentic receipt from Boutique Skin Envie. We will not refund paid shipping for returns or exchanges. 


Allergic Reactions


We understand that sometimes certain products may not agree with your skin type. Boutique Skin Envie will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 72 hours of use.


Boutique Skin Envie will request a Doctor's letter and/or photos of the reaction to confirm that it was caused by one of our products.


Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.